We currently only ship to Canada and the United States. There is a lot of risk when shipping ceramics and if they get lost we not only lose the time, labor, and value of each piece but the very high international shipping cost as well. Then we have to remake the piece and pay for shipping all over again. All that to say we’ve carefully considered where we ship and for now, this is what we’re comfortable with.
When you place an order, you receive a confirmation e-mail. The next e-mail you’ll receive from us will be when we ship your order. We ship out packages about once every week or so. Remember that we’re located in Nova Scotia, Canada, so packages take a minimum of two weeks from ship date (not order date) to arrive in the USA and a little less to arrive throughout Canada.
We have a long queue, things get forgotten or missed if we try to split orders. If you have an existing order we cannot add to it, you’ll need to place another order.
We send your order to the address you’ve provided us with. Unless you e-mail us and ask us to send it elsewhere we cannot be held responsible for lost orders. Please carefully enter your address and double check it before purchasing; if you notice a mistake get in touch asap or your order will be sent to the address you typed in.
As a small business we use our profits to reinvest in growing our company. Running a studio takes money, and making things requires supplies that we have to pay for. As such, we ask you to consider your purchase carefully before making it because we do not do returns or refunds of any kind.
We’ve gotten pretty good at making sure we pack things well but sometimes your local Canada Post worker has some anger they’re looking to work through and our packages take the fall. If your piece arrives broken, we need an e-mail from you and a picture of the broken piece within a week of it’s arrival. Then we will remake and replace it for you.
Our pottery is made using cone six stoneware and though it is dishwasher and microwave safe, we recommend hand-washing to safeguard your piece for as long as possible.
Buy a new one! Pottery is breakable and we can’t be responsible for replacing pieces that aren’t in our possession. You wouldn’t drop a glass, gather the pieces, then try to return it to Target for a refund. Please do not ask us to replace your broken pieces.
Our paint palettes are hand-carved and they take time to carve, time to dry, time to fire, then time to glaze again. as such we drop a new batch of them into the shop every week or two. We do not do pre-orders or wait lists.
We’ve put our wholesale program on pause right now to concentrate on our own shop.
You can contact us through our contact page! We will be happy to assist you.